TERMS OF SERVICE
Peregrine Wines is authorised to sell and supply alcohol under Off-Licence 68/OFF/0187/2022, exp 27 January 2024.
This website is operated by Peregrine Wines Limited. Throughout the site, the terms "we", "us”, “our” and “Peregrine” refer to Peregrine Wines Limited. Peregrine offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing any goods, materials, labour and/or services (“Goods”) from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Customers and merchants (or any person acting on behalf of and with the authority of a customer or merchant) are referred to throughout these terms as a “Buyer”.
Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of are considered an offer, acceptance is expressly limited to these Terms.
These Terms will be deemed to be attached to all orders and apply to any supply of Goods by Peregrine to the Buyer. Where any order purports to be made on or subject to terms and conditions other than the terms and conditions set out in these Terms, these Terms will prevail unless Peregrine agrees otherwise in writing.
Any new features or tools which are added to the current store shall also be subject to the Terms.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
These Terms may be amended by Peregrine from time to time by giving the Buyer no less than 20 working days’ notice of the changes by at least one of the following methods:
(a) putting a notice on our website;
(b) emailing the last email address you have given us;
(c) including a statement on your invoice; or
(d) a combination of the above.
Unless you are notified otherwise, changes to these terms will come into effect at the end of any notice period or where no notice period is given, at the time the updated terms are published on our website. Your continued use of or access to our website or the Service following the posting of any changes to these Terms constitutes acceptance of those changes. You can review the most current version of the Terms at any time at this page.
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
MODIFICATION OF SERVICES
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
For the purposes of this clause, “Intellectual Property” means all intellectual property rights including, without limitation, copyright, patent and design rights, drawings, documents, data, ideas, procedures, calculations and all other statutory and common law rights and interests.
All Goods produced by Peregrine, and any Intellectual Property in and to such Goods, remain the exclusive property of Peregrine unless otherwise agreed in writing.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
Any technical information, knowledge or processing methods at any time transmitted either orally or in writing by Peregrine to the Buyer shall remain the property of Peregrine and shall be considered absolutely confidential by the Buyer who shall not use them for any purpose nor sell transfer or divulge them in any manner to anyone without the prior written consent of Peregrine.
The Buyer agrees to not to reproduce or represent any Peregrine label in any media without the express permission of Peregrine.
Peregrine has the right to purchase the Goods back from the Buyer. This clause does not release the Buyer from any other contractual obligation contained within these Terms.
Prices for our products are subject to change without notice. All trade prices quoted will be exclusive of GST unless otherwise stated.
Unless otherwise stated in writing by Peregrine, any quotation given by Peregrine lapses if not accepted within 30 days from the date of quotation, provided that Peregrine shall be entitled to withdraw such quotation at any time before receipt of a written acceptance or order.
Peregrine reserves the right to correct errors and calculations and other obvious errors in quotations or order forms.
The Buyer agrees to undertake to pay all accounts on or before the 20th of the month following the date of invoice. All payments will be made without set-off or deduction. Peregrine may apportion payments to outstanding accounts as it sees fit.
The Buyer agrees to maintain monthly purchases within the agreed credit limit and if required by Peregrine will make sufficient payment prior to due date to maintain the current balance within this credit limit.
Peregrine is not obliged to supply Goods to the Buyer at any time the Buyer’s account is in arrears or exceeding the credit limit.
Peregrine may in its sole discretion, at any time and without reason or notice to the Buyer, and without prejudice to any other right it has in law or equity, elect whether to grant credit to the Buyer and increase or decrease the Buyer’s credit limit or term. If credit is terminated, then all monies owed by the Buyer to Peregrine will become immediately due and payable.
The Buyer agrees that all legal (on a solicitor/client basis) and other actual collection fees and expenses incurred by Peregrine in collecting any overdue amount shall be payable by the Buyer.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
Peregrine will arrange delivery of the Goods with Peregrine’s preferred supplier of transport services. Peregrine reserves the right to deliver in instalments, and each instalment shall be deemed to be sold under a separate contract, the terms of which are deemed to be the same as these Terms. The failure to deliver any instalment shall not entitle the Buyer to cancel the Terms.
Peregrine will act in good faith to ensure that the dispatch and delivery of the Goods will be made in a timely and efficient manner. However, Peregrine is not liable for any loss suffered by the Buyer due to any delay in the dispatch and transit of the Goods.
TITLE AND RISK
All risk in the Goods shall pass to the Buyer when the Goods are appropriated by or delivered to the Buyer. Notwithstanding this, legal and beneficial ownership of the Goods will remain with Peregrine until payment in full is made:
(a) for the Goods; and
(b) for all other amounts owing by the Buyer to Peregrine.
Until legal and beneficial ownership of the Goods has passed to the Buyer, the Buyer will:
(c) not sell, charge or part with possession of the Goods otherwise than in the ordinary course of the Buyer’s business;
(d) must store the Goods in such a manner that they are clearly identifiable as Peregrine’s property and will keep separate records in respect of the Goods;
(e) will hold the proceeds of the Goods on trust for Peregrine, in a separate and identifiable account; and
(f) insure the Goods for their full price.
Notwithstanding any period of credit, if the Buyer wishes to sell the Goods before ownership of them has passed, the Buyer may do so as principal in relation to the sub-purchaser and as agent as between Peregrine and the Buyer. The Buyer has no right to commit Peregrine to any contractual relationship with any third party.
The Buyer must not assign or transfer an of its rights or obligations under these Terms without Peregrine’s prior written consent. A change of control of the Buyer will be deemed to be an assignment for the purposes of this clause.
The Buyer will be in default (each event below being a Default) if:
(a) it fails to pay an amount due under these Terms by the due date for payment;
(b) it commits a breach of any other obligations under these Terms, the security interest granted or the terms of any other contract the Buyer has entered into with Peregrine;
(c) it becomes insolvent, is wound up, has a receiver appointed, enters into any composition or arrangement with creditors, does any act which would render the Buyer to liable to be placed in liquidation or have a receiver appointed over the Buyer’s property, is placed under statutory or official management, commits an act of bankruptcy, ceases to be of full legal capacity, or dies;
(d) Goods that Peregrine has retained title to are at risk; or
(e) an event or a series of events (whether related or not) occurs which, in Peregrine’s opinion, may cause a material adverse change in the Buyer’s ability to meet its obligations to Peregrine.
If the Buyer is in Default, then Peregrine may, at its option, do any one or more of the following:
(a) charge default interest at the base commercial overdraft rate charged by Peregrine’s bank from time to time plus an additional 5% calculated on a daily basis from the due date until the date payment is received;
(b) require the Buyer to remedy the default in the manner and within a period;
(c) require the Buyer to pay all amounts owed to Peregrine immediately;
(d) suspend or terminate the Buyer’s account and/or our Services with immediate effect;
(e) enforce security interests created by these Terms; and/or
(f) exercise any rights that Peregrine has under these Terms or that are available at law.
Peregrine may suspend or terminate the Buyer’s account at any time in Peregrine’s sole discretion. If the Buyer’s account is terminated, the Buyer must immediately pay Peregrine any amounts owing. Termination will not affect any of Peregrine’s rights that have arisen before termination.
Upon termination of these Terms, Peregrine shall be entitled to dispose of the balance of the Goods contracted for and the Buyer shall indemnify Peregrine for any loss in price incurred by it on realisation against the price at which such Goods were contracted to be bought by the Buyer.
PERSONAL PROPERTY SECURITIES ACT 1999 (“THE PPSA”)
These Terms create a security interest in all present and after acquired property being goods supplied by Peregrine to the Buyer from time to time and in all the proceeds of all such Goods.
The Buyer will not grant any other security interest or any lien over Goods that Peregrine has a security interest in.
At Peregrine’s request the Buyer will promptly sign any documents and do anything else required by Peregrine to ensure Peregrine’s security interest constitutes perfected security interest in the Goods.
Peregrine may at any time enter the Buyer’s premises and properties to uplift the Goods that Peregrine has a security interest in.
If the Goods that Peregrine have a security interest in are processed, included or dealt with in any way causing them to become accessions, processed or commingled goods, the Companies security interest will continue in the whole in which they are included. The Buyer will not grant any other security interest or any lien in either the Goods or in the whole.
The Buyer waives any rights it may have under sections 114(1)(a), 116, 120(2), 121, 125, 129, 131, and 133 of the PPSA. The Buyer waives its right to receive a copy of any verification statement (as that term is defined in the PPSA).
The Buyer will give Peregrine prior written notice of any proposed change of name or address for the Buyer.
The Buyer shall pay all costs and expenses incurred by Peregrine (including costs on a solicitor/client basis and debt collectors’ costs) incurred in the registration of a financing statement or a financing change statement, protection or preservation of Peregrine’s security interest or its registration, recovery or attempted recovery of outstanding moneys and the enforcement of these Terms.
CONFIDENTIALITY AND PRIVACY
For the purposes of the Privacy Act 2020, the Buyer authorises Peregrine to:
(a) collect, retain and use any information about the Buyer, for the purpose of assessing the Buyer’s creditworthiness or marketing goods and services to the Buyer; and
(b) disclose information about the Buyer, whether collected by Peregrine from the Buyer directly or obtained by Peregrine from any other source, to any other credit provider or any credit reporting agency for the purposes of providing or obtaining a credit reference, debt collection or notifying a default by the Buyer.
The Buyer shall have the right to request from Peregrine a copy of the information about the Buyer retained by Peregrine and the right to request Peregrine to correct any incorrect information about the Buyer held by Peregrine. The Buyer can contact Peregrine at [email protected]
The Buyer shall at all times treat as confidential all non-public information and material received from Peregrine and shall not publish, release, or disclose the same without our prior written consent.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all Goods delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Peregrine Wines, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any Goods procured using the service, or for any other claim related in any way to your use of the Service or any Goods, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or Goods) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
No failure or delay by a party to exercise (in whole or in part) any right, power or remedy under these Terms will operate as a waiver of that right, power or remedy. The single or partial exercise of any right, power or remedy under these Terms does not preclude the exercise of any other right, power or remedy, or its further exercise. A waiver given by a party will not be effective unless it is in writing and is signed by the party against whom it is claimed. Any waiver given by a party in accordance with this clause will be effective only in the specific instance and for the specific purpose for which it is given.
The Consumer Guarantees Act 1993, the Fair Trading Act 1986, and other statutes may impose warranties, conditions or obligations which cannot by law (or which can only to a limited extent by law) be excluded. Other than as expressly provided for in these Terms, Peregrine excludes all such imposed warranties, conditions or obligations to the extent permitted by law and excludes any warranty, condition or obligation imposed or implied under common law, equity or otherwise.
Where the Buyer acquires the Goods from Peregrine for the purposes of a business the parties acknowledge and agree that:
b. the Buyer is acquiring the Goods covered by these Terms for the purposes of a business in terms of sections 2 and 43(2) of the Consumer Guarantees Act 1993;
c. the Goods supplied and acquired in trade for the purposes of the Fair Trading Act 1986 and the parties agree to contract out of sections 9 (Misleading and deceptive conduct generally), 12A (Unsubstantiated representations), and 13 (False or misleading representations); and
d. the Buyer agrees that all warranties, conditions, and other terms implied by the Consumer Guarantees Act 1993 or sections 9, 12A, and 13 of the Fair Trading Act 1986 are excluded from these Terms to the fullest extent permitted by law and the parties further acknowledge and agree that it is fair and reasonable that the parties are bound by this clause.
Limitation of liability
Peregrine will not be liable for any loss or damage or liability of any kind whatsoever (including consequential loss or lost profit or business) whether suffered or incurred by the Buyer or another person and whether in contract, or tort, or otherwise and whether such loss or damage arises directly or indirectly from Goods provided by Peregrine.
To the extent that Peregrine is liable for any reason for any loss suffered or liability incurred by the Buyer arising from any breach of these Terms or for any other reason, such liability is limited to the amount of the price of the Goods concerned.
If the Buyer makes a claim in writing to Peregrine in relation to Goods provided, due to spoilage, damage, breakage or short supply and Peregrine, acting reasonably agrees with the Buyer that this is the case:
e. Peregrine may, in its discretion, replace the Goods, or refund the price of those Goods, provided that:
i. the Goods must be returned or the claim must be made in writing within one week of delivery/collection;
ii. the Buyer must supply the date and number of any invoice relating to the Goods; and
iii. Peregrine must be given a reasonable opportunity to inspect the Goods;
f. the defect or loss or claim must not result from the act or omission of the Buyer (including without limitation any instruction or specification given by the Buyer to Peregrine).
You agree to indemnify, defend and hold harmless Peregrine Wines and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
Certain content, products and services available via our Service may include materials from third parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation to;
a. to maintain any comments in confidence;
b. to pay compensation for any comments; or
c. to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:
a. for any unlawful purpose;
b. to solicit others to perform or participate in any unlawful acts;
c. to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;
d. to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
e. to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
f. to submit false or misleading information;
g. to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;
h. to collect or track the personal information of others;
i. to spam, phish, pharm, pretext, spider, crawl, or scrape;
j. for any obscene or immoral purpose; or
k. to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
All disputes and disagreements between the parties concerning these Terms or the supply of the Goods shall first be attempted to be resolved by the parties acting in good faith within 10 working days from the date the dispute or disagreement is raised by either party.
If after 10 working days, the dispute or disagreement cannot be resolved then the parties shall refer the dispute to arbitration under a single arbitrator agreement upon by both parties, or failing agreement, by two arbitrators (one appointed by each party) and their umpire (appointed by them prior to arbitration), such arbitration to be carried out in accordance with the Arbitration Act 1996.
If any provision of these Terms is held to be unenforceable, illegal, or invalid by any Court or tribunal:
a. the rest of these Terms will remain in full force and effect;
b. the parties will co-operate to ensure that the spirit and intention of these Terms is carried out as far as is reasonably possible; and
c. the parties will, if necessary, amend these Terms accordingly.
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
Peregrine will not be liable for any failure or delay in complying with any obligation imposed under these Terms if the failure or delay arises directly or indirectly from a cause reasonably beyond Peregrine’s control.
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
The parties agree that it is fair and reasonable that this clause is conclusive between them, as required by section 50 of the Contract and Commercial Law Act 2017.
These Terms is governed by and construed according to the laws of New Zealand and the parties submit to the exclusive jurisdiction of the courts of New Zealand in respect of any dispute or proceeding arising out of these Terms.
Questions about the Terms of Service should be sent to us at [email protected].
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at [email protected].
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: 2127 Gibbston Highway, RD1 Gibbston, Queenstown 9371, New Zealand.
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to 2127 Gibbston Highway, RD1 Gibbston, Queenstown 9371, New Zealand.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.